Select Page

Editorial

Dear valued readers,

Banking has always managed to take advantage of technology to improve its efficiency and the service provided to its customers, but it now faces new developments with much wider implications.Today we shall speak about our digitalisation, address its impact on banking business, share with you a project we have launched to manage this process, and invite you to be part of the journey.

We also have a new section – Did you know? Where we share your talents, hobbies and anything that motivates you and makes you happy.

Please welcome our guest editors, our Chief Operations Officer – Nikolay Spasov, who is responsible for key projects, such as the implementation of our main banking system and the digitalization process itself and our Chief Information Officer – Andreas Down, the IT guru who joined TBI Bank to lead our digital transformation.

Desislava Mihova,
Internal Communication manager

Guest Editor’s Corner

‘Digitalization will lead TBI to become a true digital EU lending challenger’

New customers want to be able to meet their financial needs at any time and on any device, mainly mobile. The use of big data has brought about a change in the way we understand customers and predict their behaviour. If we can offer a better user experience, then we will come closer to what our customers demand and need to satisfy their aspirations.

Read more

Guest Editor’s Corner

‘Digitalization will lead TBI to become a true digital EU lending challenger’

New customers want to be able to meet their financial needs at any time and on any device, mainly mobile. The use of big data has brought about a change in the way we understand customers and predict their behaviour.If we can offer a better user experience, then we will come closer to what our customers demand and need to satisfy their aspirations and take advantage of the opportunity of this new age, since they are already living exposed to the digital transformation in nearly all aspects of their lives.

Technological evolution provides more possibilities to access financial services by, for example, using people’s mobile devices; this fits perfectly with the high level penetration of cell phones in emerging economies. In this case, digital transformation has the potential to help to overcome structural barriers to financial inclusion, such as geographical distance, bureaucratic processes and documentary requirements, and to provide time-efficient processes.

Digital transformation will also bring us a low-cost framework, facilitating the evaluation process for opening a new client account or processing a loan, reducing an important barrier to traditional banks’ offering financial services to near prime/underbanked customers.

Our long term vision as an organisation is to become a next generation digital lender. In this line, TBI Bank has started a new project called Goto Achitecture. Through the digitalization process we shall earn the right to be on customers devices following a Mobile First Strategy – apps must be as secure and modern and user friendly as much as possible. To do that, we shall get input from leading development companies but most of all, we need your full support and dedication to make it happen.

Andreas Down, CIO
GOTO Architecture Project Manager

Andreas Down, CIO
GOTO Architecture Project Manager

Guest Editor’s Corner

‘Go digital for convenience. Stay personal for trust’

Traditional financial participants as we are face new competition in the wake of digitalisation. On one hand, major technology giants have begun to provide services designed primarily for payments but partly also for lending, while on the other hand fast-growing fintech startups are out to peck the most delicious titbits off banks’ plates, spurred by feather-light cost structures and new ways of thinking.

Read more

Guest Editor’s Corner

‘Go digital for convenience. Stay personal for trust’

Traditional financial participants as we are face new competition in the wake of digitalisation. On one hand, major technology giants have begun to provide services designed primarily for payments but partly also for lending, while on the other hand fast-growing fintech startups are out to peck the most delicious titbits off banks’ plates, spurred by feather-light cost structures and new ways of thinking.

What is Digital Banking?

This group will soon make the majority of global workforce, and are the most mobile and tech-savvy segment ever, marked by addiction to mobile devices, digital technologies and public internet life. Without attempt to make generalizations, Millennials have been characterized in a number of different ways – open-minded, assertive, progressive and being the most mobile and tech-savvy segment ever, marked by addiction to mobile devices, digital technologies and public internet life.

What is the Difference Between Online and Digital Banking?

For the most part, these two words are synonyms. But, we define online banking a bit more narrowly: online banking primarily focuses on remote deposits, money transfers, bill pay, and basic online management of accounts. Other synonyms for online banking include internet banking, virtual banking, and e-banking. So, online banking focuses on digitizing the “core” aspects of banking, but digital banking encompasses digitizing every program and activity undertaken by financial institutions and their customers. With Digital Banking services, we offer the customer the choice to access their account anytime, anywhere from any device – laptop or smartphone.

How we shall become a next generation Europe wide digital lender?

We shall achieve this through smart customers’ tailored innovations, delivered by our high performing talented team.

Nikolay Spasov, COO
GOTO Architecture Project Sponsor

Nikolay Spasov, COO
GOTO Architecture Project Sponsor

MEET & GREET

Bozhana Zagorcheva

“Think outside of the box, embrace change, get into dynamics and achieve great results”

Read more

Bozhana Zagorcheva

“Think outside of the box, embrace change, get into dynamics and achieve great results”

What makes you volunteer the GOTO Architecture project?
I am really keen to involve in it as it is a one time opportunity to be part of a process that will mark the development of our institution in its way to digital future. Being passionate for project management, I am more than eager to be part of this digital journey that will lead us to the next level of financial services.

GOTO Architecture project from technical & project management perspective?
I am particularly interested in getting to know and train myself in working with the project’s tasks and issue tracking tool called Track. This tool will help to structure the project and give a true transparency on every single step. All team members will have an account there and a Team Training will be organized on how to use it. Being a part of the GoTo diversified project team is helping my personal development, building new skills and gaining knowledge.

What is needed for an individual to get involved in the GOTO Architecture project?
All you have to do is to be eager to learn and advance even in areas that are not that much familiar to you. It is a strategic project number 1 for us with clearly determined working cornerstones and transparency and tracebility of all tasks. I am a kind of person who is always embracing change, I am open to new challenges, and would invest time and efforts in gaining new skills.

Tell us some spicy facts about yourself – who is Bozhana out of the office?
I’m an active person, love to travel and discover new exciting places and cultures. Design is my greatest passion – starting from home accessories, to stuffed children toys. Watch this space – my art works soon will be in the TBI Inside.

Bozhana Zagorcheva

“Think outside of the box, embrace change, get into dynamics and achieve great results”

What makes you volunteer the GOTO Architecture project?
I am really keen to involve in it as it is a one time opportunity to be part of a process that will mark the development of our institution in its way to digital future. Being passionate for project management, I am more than eager to be part of this digital journey that will lead us to the next level of financial services.

GOTO Architecture project from technical & project management perspective?
I am particularly interested in getting to know and train myself in working with the project’s tasks and issue tracking tool called Track. This tool will help to structure the project and give a true transparency on every single step. All team members will have an account there and a Team Training will be organized on how to use it. Being a part of the GoTo diversified project team is helping my personal development, building new skills and gaining knowledge.

What is needed for an individual to get involved in the GOTO Architecture project?
All you have to do is to be eager to learn and advance even in areas that are not that much familiar to you. It is a strategic project number 1 for us with clearly determined working cornerstones and transparency and tracebility of all tasks. I am a kind of person who is always embracing change, I am open to new challenges, and would invest time and efforts in gaining new skills.

Tell us some spicy facts about yourself – who is Bozhana out of the office?
I’m an active person, love to travel and discover new exciting places and cultures. Design is my greatest passion – starting from home accessories, to stuffed children toys. Watch this space – my art works soon will be in the TBI Inside.

MEET & GREET

Bozhana Zagorcheva

“Think outside of the box, embrace change, get into dynamics and achieve great results”

Read more

Oktay Akif

“Think different, challenge everything, advance through technology, impossible is nothing”

Read more

Oktay Akif

“Think different, challenge everything, advance through technology, impossible is nothing”

What makes you volunteer the GOTO Architecture project?
It’s very large, complex and innovative project, which will involve a lot of different teams, vendors and new technologies. Being tech person myself and always interested in new and different challenges, technologies, companies and people, I simply couldn’t let the opportunity to just pass around me.

GOTO Architecture project from technical & project management perspective?
It will be based heavily on cloud technologies. Not only the core product, but also a lot of the additional tools and solutions, that will come in use along the way. TBI Bank will be one of the first to implement and use such technologies for its core business products and services. It will be enormously challenging and demanding, but I’m 100% sure it will have a huge positive impact on the business and will shape the future of our bank as one of the leaders in digital banking.

What is needed for an individual to get involved in the GOTO Architecture project?
It’s enough to have internal desire to volunteer the project. All you have to do is open your mindset and embrace the idea behind, spare some of your time and contribute with your skills, ideas, and make it happen attitude. All sort of support is really needed – from administrative one to purely IT related. It’s a great opportunity and inspiration to be part of what’s coming next – our digital future.

Tell us some spicy facts about yourself – who is Oktay out of the office?
I’m a keen cineaste, have a fish tank and love travelling. I’m interested in sports, photography and reading. When inspired, I like experimenting in the kitchen or playing digital music instruments.

Having 7 years experience in banking and IT industry, Bozhana has joined TBI Bank in 2016 as Project Management Officer. With 9 years of experience in the IT field, Oktay has joined us in 2016 as Systems Administrator, responsible for the IT infrastructure. Both are members of our skilled IT team of professionals, and were among the first to open their minds and volunteer to contribute with all their energy to the new GOTO Architecture project.

IN FOCUS

Going digital: GOTO Architecture Project

“Our long term vision as an organisation is to become a next generation digital lender. In this line, TBI Bank has started a new project called Goto Achitecture.”, says Adreas Down, CIO of TBI Bank and project manager. “Through a digitalization process we shall earn the right to be on Customers devices following a Mobile First strategy – apps must be as secure and modern and user friendly as much as possible.”, he adds. To do that, we shall get input from leading development companies. The first draft of the architecture has been drafted and aligned with 11FS – our consultancy advisors that will help us make it happen.

Working assumption

The first working assumption in general is that most of our upcoming systems and services must be cloud ready. Going into a virtual private cloud is one of the main strategic towers of the Goto Achitecture.

Why the cloud is a target for our future layout?

Cloud can scale on our needs and is a true money saver, it is more secure and safer than 90% of current bank environments, has built-in disaster recovery functionality and is real green IT. The new architecture covers ATM, Kiosk, mobile, tablet and PC.

Become a Goto Angel

We all have to unite our efforts and stay behind this strategy and vision. Once a decision is made, we have to support it as good as we can. It won’t be easy and we can only be successful if we all unite our efforts under the power of one. We need your personal contribution in that – if you want to volunteer as process and business analyst, testing guru, project assistance, drop a line to Oktay Akif, System Administrator from the IT Department, or Bozhana Zagorcheva, Project Management Officer, who were among the first to volunteer the new project.

INSIDER

Knowledge sharing culture: Mastering our digital presentation skills

“Sharing is power”, with our Chief Financial Officer – Denis Gorbunov

At TBI, we foster the knowledge sharing culture. To create it, we encourage people to work together more effectively, to collaborate and to share – ultimately to make organisational knowledge more productive.The old adage that “Knowledge is Power” is becoming “Sharing is Power.” – when employees openly share their knowledge, the entire organization becomes more powerful. Sharing takes many forms, from verbal or digital conversation, to explicitly sending information, to simply providing access to information created by others. As a result of sharing, more knowledge will be created and much more will be reused; this leads to better and more informed decisions, better business agility, and radically greater value creation.

Being best example to follow and a true ambassador of the TBI’s knowledge sharing culture, is our Chief Financial Officer – Denis Gorbunov, who generously shares his time, effort and passion into mastering a dedicated course for power Point Presentation Skills. Designed by him for all those colleagues who are usually involved in making presentations for various occasions, it happened for a second time on the 16th August in the headquarters’ premises. If you have missed to join and feel the need to, please address your request HERE and you will be notified when another session will be organized.

An investment in knowledge always pays the best interest especially valuable when coming from our own peers. “Knowledge is like money: to be of value it must circulate, and in circulating it can increase in quantity and, hopefully, in value.” Denis shares.

DID YOU KNOW?

Martin Iliev: Cracking the digital speed

‘While I’m having rest, my competitors are working.’

Achievements: First on the 4x400m relay, in the top 3 at 110m hurdles, 400m hurdles and high jump,… and over 25 medals from international and national tournaments.

The beginnings: He has started to train athletics at the age of 6, has won for the first time an international tournament medal at the age of 14 (being 2 years younger than the rest of the players). He realizes then that if he is making enough efforts, he will soon become one of the best athlets. After a year of hard work, this is already the reality. From this moment on, he has never stopped improving his performance and evolving in every single aspect of life. “I am sure that there are many more medals to be won and I hope to have the opportunity to present my country again at a great sports competition”

Motivation: Martin believes that it is absolutely possible to successfully combine work, studying and sports. “I want to show everyone that no matter where you come from, if you make enough efforts, you can achieve your dreams.”

How sports matches work: Athletics is an individual sport, but Martin has learned from it that in order to achieve something, he must first have a clear goal, be ready to work diligently, be patient and not delay what is to happen today . He learns from everything and everyone, does not afraid to try new things, and faces the difficulties, no matter how big they are. He evolves and adapts to rapidly changing technology and training methods. “In order to be the best and competitive both on the market and on the stadium track, we need to work together, be ready for the fast-changing attitudes of consumers and keep pace with the new coming technologies.

Did you know: that every day at 15:30 in the Retail Banking Department in Sofia headquaters, there is 5-minutes “Fizariadka” (quick exercises) being organized to relieve stress and tone the body and mind. Anyone who feels stressed and wants to do something different, to get charged with positive energy – can try or if possible, join us on the third floor. Sports is health!

EAGER TO LEARN

Digital banking: thinking outside of the branch

So what does the bank of the future look like? It’s certainly more than kiosks and branches in high traffic locations. Banks’ ability to innovate around their core strengths and scale while putting the customer in the center of it all will be the next play, and will ultimately enable banks to develop a successful open bank platform for tomorrow, an open model that offers an easy and personalized experience. For banks to adapt to this reality in the context of generating sustainable growth, an online or mobile presence may be inadequate —a sea change in strategy is necessary. Read more how banks should be evolving HERE.

Write us back at tbi.inside@tbibank.bg and become our next guest editor,
share your talent or hobby, or just let us know how you feel about TBI {Inside}.

Created by: Internal Developments