Dear valued readers,
Today we speak about Ideas management – how to optimize our working processes and thus generate cost savings, and what is YOUR role in making it happen. We shall speak about YOU being the driving force behind the change.
Please welcome our guest editor, Olga Gulkova , Head of Lean office who is the project manager of the Ideas project and shares her thoughts on optimizing the business processes and what the project is all about.
In our Did you know? Section we share how a small idea turned into big reality – let’s congratulate our TBI football champion for the first place trophy.
Internal Communication manager
Guest Editor’s Corner
Do we still have to make a choice: to be digital or not? Does the banking industry have any arguments to continue like they were a hundred years ago, performing the task of transferring money from depositors to lenders and vice-versa? Clients have already changed. They live with the speed of a constantly changing world, where the banking services by themselves are not a luxury any more. The speed of the service, the remote access, the 24/7 availability- are absolute “must haves”. But in order to be able to serve such demanding requests, banks should be constantly ready to adapt and improve their services, products and processes, starting from the way they consult, to the level of their performance.
To drive profitablility, sustainable growth, banks and financial institutions like us, must seek out value proactively, take out non-value adding costs and reinvest those savings into growth and sustainability initiatives that can aid competitiveness. Such activities are not an either/or scenario and must be baked in-to the corporate culture. It is a lesson that other industries have learned well. We must enable the company to fuel its growth strategies and consider the following actions: maintain a holistic approach, connect cost reduction and investment decisions, adopt a digital, agile operating process in our daily activities.
Director Lean Division
Ideas Management project manager
MEET & GREET
“Good idea is beyond price”
Today we speak with Oleg Bugaenko who has joined TBI bank as Lean Manager in the Financial department after more than 20 years experience in the banking sector. He was amongst the first to participate in the development of the Ideas management project.
1. What’s the main role of your function?
I am responsible for Optimization of operational processes and policies in Financial department. My colleagues may contact me if they need any support in their duties.
You have an idea? Lead the change, shape the future, make our processes lean
Do you feel you have an idea which would provide benefit to our organisation?
Who else has a better idea of how to optimize working processes and generate value from cost reduction, than you – the creative minds of TBI, the people who explore and perfectly understand our business life from each and every corner? We want to give you the chance to be the driving force behind changes that will lead to the optimization of any working process and thus bring value . Share your idea of how to make it happen with us, we’ll evaluate it and further develop it together, and …REWARD those which are successfully implemented.
We promote proactive culture, an “open door” policy and 2 way communication within the whole organization. For us integrity, high professional standards and personal commitment on each level of the Bank's hierarchy, are non-negotiable. You have the ownership and empowerment to lead a change. Transparency and the “make it Lean” approach will apply for each process. You, the idea initiator, will be involved within the whole process of proposed changes - from the generation of the idea through to its implementation.
Ideas management process – how it works
It’s really easy and simple but you have to figure it out first. You, the initiator of the idea, make a proposal using the Intranet platform - pointing out which department/unit the proposal is related to, a short description of the current process/situation/related issues, a description of the proposal/solution and some rough estimation of the cost/optimisation effect. Then the Lean office analyses the affected processes, scope, participants and distributes the proposal with comments to all participants, IT and Finance. After receiving feedback, the Ideas management team approves the method of implementation, responsible person and target KPI, or rejects the proposal. The ideas chosen are implemented according to our regulations. Responsible persons are assigned to participate in the implementation of the approved idea within the respective terms.
The idea’s initiator takes part in the full implementation process, dedicating their time, competences and efforts. If you have any questions, please address them HERE.
Reward yourself or your team
Share with us your idea, we shall evaluate it and further develop it together. The Ideas management process will be fully transparent, open and simple. Your ideas will be treated equally and assessed.
After its successful implementation, the initiator and responsible department will be rewarded 30% of the monthly/annual benefits to the originator, and 20% of the monthly/annual benefits to the idea implementation team.
The bonus can be in the form of a gift or team building.
Put your thinking caps on, generate ideas and reward yourself or your team!
DID YOU KNOW?
The football champions: turning a small idea into big reality
Together with detailed feedback about the new bulletin, we got an interesting idea coming from our new office in Dimitrovgrad – Radoslav Pepeliankov, to form a TBI Bank football team to take part in local small doors tournaments. These tournaments are organised on a quarterly basis by the local Municipality and are very popular in the region, reflected in the local press coverage and municipal official website.
After estimating the added value for us, we saw that this idea fits the market (perfectly matches our new marketing campaign ‘Be active’), positions us better (in the south-east region, which we represent with offices in Haskovo & Dimitrovgrad), covers peak selling seasons ...
EAGER TO LEARN
2017 – THE YEAR OF COST-CUTTING FOR BANKS
By Henri Wajsblat, Global banking and financial review
2016 was punctuated by a large number of banks announcing their intentions to cut costs. 2017 is set to hold a similar, if not even more extreme trend, with a continued focus on cost reductions. Many are looking to technology to help them achieve this goal. In particular, harnessing new developments in automation to tackle the range of pressures that are leading to cost reductions. Read more.
QUOTE OF THE DAY
"If you want to get somewhere else, you must run at least twice as fast as that!"
Alice in Wonderland (Quoted by Olga Gulkova)