Select Page

Editorial

Dear valued readers,

Today we speak about Ideas management – how to optimize our working processes and thus generate cost savings, and what is YOUR role in making it happen. We shall speak about YOU being the driving force behind the change.

Please welcome our guest editor, Olga Gulkova , Head of Lean office who is the project manager of the Ideas project and shares her thoughts on optimizing the business processes and what the project is all about.

In our Did you know? Section we share how a small idea turned into big reality – let’s congratulate our TBI football champion for the first place trophy.

Desislava Mihova,
Internal Communication manager

Guest Editor’s Corner

Do we still have to make a choice: to be digital or not? Does the banking industry have any arguments to continue like they were a hundred years ago, performing the task of transferring money from depositors to lenders and vice-versa? Clients have already changed. They live with the speed of a constantly changing world, where the banking services by themselves are not a luxury any more. The speed of the service, the remote access, the 24/7 availability- are absolute “must haves”. But in order to be able to serve such demanding requests, banks should be constantly ready to adapt and improve their services, products and processes, starting from the way they consult,  to the level of their performance.

To drive profitablility, sustainable growth, banks and financial institutions like us, must seek out value proactively, take out non-value adding costs and reinvest those savings into growth and sustainability initiatives that can aid competitiveness. Such activities are not an either/or scenario and must be baked in-to the corporate culture. It is a lesson that other industries have learned well. We must enable the company to fuel its growth strategies and consider the following actions: maintain a holistic approach, connect cost reduction and investment decisions,  adopt a digital, agile operating process in our daily activities.

Guest Editor’s Corner

Do we still have to make a choice: to be digital or not? Does the banking industry have any arguments to continue like they were a hundred years ago, performing the task of transferring money from depositors to lenders and vice-versa? Clients have already changed. They live with the speed of a constantly changing world, where the banking services by themselves are not a luxury any more. The speed of the service, the remote access, the 24/7 availability – are absolute “must haves”. But in order to be able to serve such demanding requests, banks should be constantly ready to adapt and improve their services, products and processes, starting from the way they consult,  to the level of their performance.

To drive profitability, sustainable growth, banks and financial institutions like us, must seek out value proactively, take out non-value adding costs and reinvest those savings into growth and sustainability initiatives that can aid competitiveness. Such activities are not an either/or scenario and must be baked in-to the corporate culture. It is a lesson that other industries have learned well. We must enable the company to fuel its growth strategies and consider the following actions: maintain a holistic approach, connect cost reduction and investment decisions,  adopt a digital, agile operating process in our daily activities. Banks do not have a moment to lose. ​And TBI, being a bank with such a big client’s database, and a huge inflow of requests and applications, can reach significant results with literally EVERy single step to change. We must adopt a fundamentally different approach to strategic process optimization and cost reduction now to reclaim profitability. What should we consider?

Think differently. We have to question EVERY working process and expenses to be sure it supports our overall business strategy and to align our organization with new operating models. Each employee understands which process would serve best his clients. But what is the most important thing is that processes must be comfortable for YOU as an employee of the bank, and as a first line valuable client of our internal and external services.

We may need to invest to save. To support growth, we should invest strategically in good ideas. For example, investing in emerging technologies around data and advanced analytics can lead to enhanced offerings and growth, as well as streamlined operations and reduced costs. This is exactly what we do at TBI, and will continue to invest in exploring good ideas and further implementing them.

Focus on talent. As we redesign our organization, we’ll want to consider any through implications for our team. The ones that we trust most, are YOU – the creative minds of TBI. As no one knows better than YOU how to optimise working processes and generate value from cost reduction – YOU, the people who explore and perfectly understand our business life inside out.

Olga Gulkova,
Director Lean Division
Ideas Management project manager

Olga Gulkova,
Director Lean Division
Ideas Management project manager

MEET & GREET

“Good idea is beyond price”

Today we speak with Oleg Bugaenko who has joined TBI bank as Lean Manager in the Financial department after more than 20 years experience in the banking sector. He was amongst the first to participate in the development of the Ideas management project.

1. What’s the main role of your function?

I am responsible for Optimization of operational processes and policies in Financial department. My colleagues may contact me if they need any support in their duties.

MEET & GREET

“Good ideas are priceless”

Today we hear from Oleg Bugaenko who has joined TBI Bank as Lean Manager in the Financial department with over 20 years experience in the banking sector. He was amongst the first to participate in the development of the Ideas management project.

  1. What’s the main role of your function?

I am responsible for Optimization of operational processes and policies in Financial department. My colleagues may contact me if they need any support fulfilling their duties.

  1. How was the concept for the ideas’ management project born?

We needed a process of collecting and growing new ideas to solve existing problems and discover new opportunities and we wanted to give  all employees an opportunity to be involved. It is the cornerstone of process management. It’s the earliest stage of any development, where ideas are collected from around the company, evaluated and considered for the roadmap. Managing these ideas means maintaining a backlog of ideas where you can identify innovative ideas, process, review, evaluate and make strategic decisions around the ones you want to move forward with. You can then develop them into specs and implement them.

  1. What is effective ideas management?

Effective idea management is the result of making it as simple as possible for the entire team to contribute to the future of our organisation.

  1. Is there a bad idea or all ideas are good?

There is no bad idea as in every idea there might be a small seed to be grown. All ideas are welcome and will be fairly treated and with full transparency.

  1. What’s the best idea of your life that you still haven’t implemented?

I have always had the idea to  become the President of the Russian Federation. But I either did not have enough time, or it was not the right moment. But I am the kind of person who never gives up his dreams, so sooner or later I will make it happen!

IN FOCUS

You have an idea? Lead the change, shape the future, make our processes lean

 

Do you feel you have an idea which would provide benefit to our organisation?

Who else has a better idea of how to optimize working processes and generate value from cost reduction, than you – the creative minds of TBI, the people who explore and perfectly understand our business life from each and every corner? We want to give you the chance to be the driving force behind  changes that will lead to the optimization of any working process and thus bring value . Share your idea of how to make it happen with us, we’ll evaluate it and further develop it together, and …REWARD those which are successfully implemented.

Main principles

We promote proactive culture, an “open door” policy and 2 way communication within the whole organization. For us integrity, high professional standards and personal commitment on each level of the Bank's hierarchy, are non-negotiable.  You have the ownership and empowerment to lead a change. Transparency and the “make it Lean” approach will apply for each process. You, the idea initiator, will be involved within the whole process of proposed changes - from the generation of the idea through to its implementation.

INSIDER

Ideas management process – how it works

 It’s really easy and simple but you have to figure it out first. You, the initiator of the idea, make a proposal using the Intranet platform -  pointing out which department/unit the proposal is related to, a short description of the current process/situation/related issues, a description of the proposal/solution and some  rough estimation of the cost/optimisation effect. Then the Lean office analyses the affected processes, scope, participants and distributes the proposal with comments to all participants, IT and Finance. After receiving feedback, the Ideas management team approves the method of implementation, responsible person and target KPI, or rejects the proposal. The ideas chosen are implemented according to our regulations. Responsible persons are assigned to participate in the implementation of the approved idea within the respective terms.

The idea’s initiator takes part in the full implementation process, dedicating their time, competences and efforts.  If you have any questions, please address them HERE.

FOR YOU

Reward yourself or your team

 Share with us your idea, we shall evaluate it and further develop it together. The Ideas management process will be fully transparent, open and simple. Your ideas will be treated equally and assessed.

After its successful implementation, the initiator and responsible department will be rewarded 30% of the monthly/annual benefits to the originator, and 20% of the monthly/annual benefits to the idea implementation team.

The bonus can be in the form of a gift or team building.

Put your thinking caps on, generate ideas and reward yourself or your team!

DID YOU KNOW?

The football champions: turning a small idea into big reality

Together with  detailed feedback about the new bulletin, we got an interesting idea coming from our new office in Dimitrovgrad – Radoslav Pepeliankov, to form a TBI Bank football team to take part in local small doors tournaments. These tournaments are organised on a quarterly basis by the local Municipality and are very popular in the region, reflected in the local press coverage and municipal official website.

After estimating the added value for us, we saw that this idea fits the market (perfectly matches our new marketing campaign ‘Be active’), positions us better (in the south-east region, which we represent with offices in Haskovo & Dimitrovgrad), covers peak selling seasons ...

Did You Know?

The football champions: turning a small idea into big reality

Together with  detailed feedback about the new bulletin, we got an interesting idea coming from our new office in Dimitrovgrad – Radoslav Pepeliankov, to form a TBI Bank football team to take part in local small doors tournaments. These tournaments are organised on a quarterly basis by the local Municipality and are very popular in the region, reflected in the local press coverage and municipal official website.

After estimating the added value for us, we saw that this idea fits the market (perfectly matches our new marketing campaign ‘Be active’), positions us better (in the south-east region, which we represent with offices in Haskovo & Dimitrovgrad), covers peak selling seasons (tournaments are organised around Christmas, Easter, town celebration days), reinforces our messages(being a company where an active & healthy lifestyle for our employees matters), promotes team spirit (which we believe is a core value of ours), leads by example (good initiatives are contagious - other towns may follow), thinks out of the box (proactive positive behavior must be encouraged and further recognised) and requires no extra participation fees.

The passionate idea’s initiator, Radoslav, became project leader and team captain, and just made it happen by quickly forming a team of volunteers. The only thing that the guys needed, were locally produced branded football kits. And of course, a desire for victory! And they did it – welcome the champions of the tournament, the TBI Bank team (3:0 against their main competitor). Another trophy also came into their hands – the best door keeper, Radoslav. Well done, guys! Keep the spirit up! Read more about these champions in the PRESS.

EAGER TO LEARN

2017 – THE YEAR OF COST-CUTTING FOR BANKS

By Henri Wajsblat, Global banking and financial review

2016 was punctuated by a large number of banks announcing their intentions to cut costs. 2017 is set to hold a similar, if not even more extreme trend, with a continued focus on cost reductions. Many are looking to technology to help them achieve this goal. In particular, harnessing new developments in automation to tackle the range of pressures that are leading to cost reductions. Read more.

QUOTE OF THE DAY

"If you want to get somewhere else, you must run at least twice as fast as that!"
Alice in Wonderland (Quoted by Olga Gulkova)

Write us back at tbi.inside@tbibank.bg and become our next GUEST EDITOR, share your TALENT or HOBBY, or just let us know how you feel about TBI {Inside}.

Write us back at tbi.inside@tbibank.bg and become our next GUEST EDITOR, share your TALENT or HOBBY, or just let us know how you feel about TBI {Inside}.

Powered by: Internal Developments