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Editorial

Dear readers,

It’s this sunny edition of TBI {Inside}, we have a special guest – our National Sales Manager, the keen motorbiker, mountain climber and extreme rafter – Jeliazko Jeliazkov, already known by most of us as JJ.

We’ll find out the end-of-year results of the technology-driven business of 4finance Group built on cutting‑edge data insight. Seems like we will never get bored of repeating that TBI Bank is again №1 in the Efficiency&Profitability and Sustainability&Dynamics rankings of the special edition of Capital K10: The Best Banks for 2017.

You’ll learn more about the honor we had to participate in a discussion panel with the Vice-President of the European Commission and financial affairs commissioner Valdis Dombrovskis at the Innovations Financial Forum organized by  Association Bank of the Year. What’re the recent places to be? – London, the 5th annual conference “Optimise Retail Deposits and Savings” enabling institutions to adapt their deposit strategies to attract customers in the current low-interest rate environment while preparing for impending rises to rates; and the LendingUP! financial forum in Prague.

As real innovators, our colleagues from the Recruitment and Employer Branding team are determined to explore every opportunity to select future staff and develop the good image of the Bank as socially responsible company proving equal opportunities.

How do we contribute as an organization to a well-known initiative that does not require much, but saves a number, supporting children in healthcare needs? Stay tuned!

Desislava Mihova,
Internal Communication Manager

Guest Editor’s Corner

Jeliazko Jeliazkov or JJ “If you want to go fast – go alone; if want to go far – go together with your TEAM!”

In the first summer days, we talk to our National Sales Manager, the keen motorbiker, mountain climber and extreme rafter – Jeliazko Jeliazkov, already known by most of us as JJ.

Jeliazko, being 6 months in the Bank is quite short but also long enough period for review – share yours?

The last 6 months were very intensive, interesting & same time very exciting for me! I have learned so many new things, but what really impressed me were the people that we have! Very rarely you can find such a mix of salespeople – experienced, full of energy & proposals, result oriented, ambitious and hungry for more. For me this is our greatest asset, it’s a game changer, we have to keep it & further develop it, as this will make the difference between us & the others. In our days everyone can copy your strategy or can replicate the technology, but what is really difficult to be reached is the level of people engagement and commitment.

You’ve achieved good results so far, what’s the next to come?

I would say it differently – the TEAM did it great! Yes, 2017, as well as Q1 2018 results, are very promising. Let’s not forget – we’ve reached a very high altitude, but this doesn’t mean we have reached our final destination. There are higher hills in front of us and we’d like to climb them as well.  What’s next?  I would say the best is yet to come. This sounds promising and at the same time obliges the person who says it, but I believe our sale people will see and feel it in the next couple of weeks. There are many new things coming together with ambitious targets – new, better and fair bonus scheme, annual based sales contest, extra rewarding and recognition of our Top Guns,  and more….

Sounds great – when all these things will happen?

Preparation is half of the way and it’s already done, so full speed from 1 May 2018.

What will you say for the make it happen team – all our girls and boys on the sales field?

Top 3 things which I would like to pass as a message to salespeople:

  1. Be a TEAM player – that’s a must, not nice to have approach! As we say – if you want to go fast – go alone, if want to go far – go together with your TEAM!
  2. Be pro-active – if you have an idea – share it. If something doesn’t work – change it. If you need extra resource – ask for it. Don’t wait for somebody to solve all your problems, have strong arguments and take the lead!
  3. Stay hungry, stay foolish – this is what would like to pass as a final message with the help of Steve Jobs and his great speech delivered at Stanford University in 2005, follow the link & enjoy it  HERE

Last but not at least, who’s JJ out of the office?

A normal person who is doing his best to be a good father husband, relative and friend. I have several hobbies and not much time for them, however, the most import thing for me is my family. I consider TBI Bank as my corporate family, so I’m ready to do my best for it as well.

TOP FLOOR

4finance: We are a technology-driven business built on cutting‑edge data insight

The consolidated annual report for the year including Important events in 2017 and future developments, review, and development of the Group’s business and financial position, corporate governance was published on Tuesday, 24 April 2018. A conference call with management to discuss preliminary FY 2017 results was held earlier in March. The full report is available HERE

EAGER TO LEARN

1 is our number!

As you may have already heard, TBI Bank is again №1 in the Efficiency&Profitability and Sustainability&Dynamics rankings of the special edition of Capital K10: The Best Banks for 2017. The newspaper ranks Bulgarian banks according to criteria such as risk & stability, efficiency & profitability, sustainability & dynamics. Thanks to our retail profile and the good results on the key indicators of the Efficiency & Profitability ranking, TBI Bank dethrones last year’s winner DSK. The leading criteria for attaining the first place are net interest margin, the cost to income ratio, profit before amortization/ assets, return on assets and equity.

We also head the ranking on Sustainability & Dynamics overtaking the long-standing leader ProCredit Bank. The top ranking of TBI Bank is due to our high net interest margin of consumer loans and fast growth generating a stable revenue from fees and commissions. The top ranking is also possible thanks to the high interests on deposits offered by the Bank which give us bonus points in the Sustainability ranking. In 2017, we’re ranked 9th in the general ranking of Bulgarian banks made by K10. The special edition includes an interview with Petr Baron, our Managing Director of TBIF Financial Services. Petr shares that software code will be the new mandatory foreign language for bank employees. He also says that we are not here to set one-time records but to build a sustainable business, a fact that is confirmed by Bank’s first place in the Sustainability ranking.

Our Chief Financial Officer Denis Gorbunov comments  “TBI Group has achieved the record results in its history and has become the top-ranked on the market in terms of efficiency, demonstrating EUR 19.9 mln IFRS consolidated net profit, which is almost 20% higher than 2016. Main drivers of this growth have become the solid business performance, resulting in considerable growth of our retail loan portfolio (39% YoY), keeping the cost of risk and operational costs under control. Our goal is to remain self-sufficient, financing all our digitalization projects to become a next generation digital lender.”

CONSTANT INNOVATION

Not just one of our values, it’s our vibe

Earlier this month, we had the honor to participate in a discussion panel with the Vice-President of the European Commission and financial affairs commissioner Valdis Dombrovskis at the Innovations Financial Forum organized by  Association Bank of the Year in Sofia. The main focus of the event was the future of finance and EU regulations.

Our Managing Director of TBIF, Petr Baron, was among the honored panelists and talked about the impact of regulations on small and big banks, and took part in a discussion with commissioner Dombrovskis.

“Fintech banks (the so-called challenger banks) are already challenging the status quo and beating some of the legacy banks. They don’t carry the weight of heavy architecture, and their approach is very agile compared to incumbent banks with their “we-have-always-done-it-like-this” mentality, Petr said.

The Chairman of our Management Board, Valentin Galabov, presented the new e-commerce project of the Bank which provides lending entirely online via video identification and electronic signature. He participated in the panel on the future of banking: Banks 4.0 – not how, but when!

“The application of digital technologies in the financial sector moves at a frenetic pace. Smartphone apps for banking, investment brokerage or insurance did not exist less than 10 years ago. Now they are becoming the most common customer-facing interface. So there can be no doubt that the future of finance is digital,” said Commissioner Dombrovskis.

THE PLACE TO BE

Our Innovative Channels shown in London

The April place to be in London was the 5th annual conference “Optimise Retail Deposits and Savings” enabling institutions to adapt their deposit strategies to attract customers in the current low-interest rate environment while preparing for impending rises to rates. Some of the hot topics were how to attract customers in the time of open banking and how to navigate the current interest rate environment. We were invited to share our experience with implementing digital driven channels in attracting and managing deposits. Our SVP Funding, Lukas Tursa brings us some fresh insights from the event:

“The forum was a great opportunity to present the Bank’s innovative channels to attract deposits and the use of a new online platform to enable fully online customer experience. The other participants were impressed with the speed of our transformation and the digital-driven channels we already use to attract deposits,” Lukas says.

Focussing on understanding challenger banks and their impact on the deposits market, attendees were sharing their best practices in encouraging savings in the low-interest rate environment and preparing for rising interest rates. TBI Bank stood proudly next to Swedbank, Grupo Santander, RBS, Eurobank EFG, Metro Bank, Sparkasse KolnBonn.

SHARED KNOWLEDGE

Another place to be for us was the LendingUP! financial forum in Prague. Some hot topics were widely covered like how to deliver a positive return on investment in digital lending, how to leverage technology and AI to improve credit scoring, how the use of psychology and gamification in consumer lending can lead to better financial outcomes for borrowers and lenders. Our Chairman of the Management Board, Valentin Galabov, participated in one of the panel discussions dedicated to “The opportunities of P2P lending referral market and the reputational impact on banks.”

“Innovative financial services like P2P lending are not a threat to the banks, they are a challenge which points the financial industry’s way to the future. I think there is no risk for banks to suffer reputational fallout at the event of a hypothetical financial crisis due to their connection to fintech companies because these two industries complement each other,” Valentin said.

Our Head of Customer Relations, Business Analytics&Training, Lilia Krasteva also attended this event. “For me Lending UP was another affirmation that we are on the right track – getting digital and omnichannel, making it personalized according to the client, keeping an eye on him – to put it in traditional perspective and a “Big Brother” approach at times, both help, but all of the above with good measures, well-structured data and the courage to take a certain risk,” says Lili.

HR INSIDE

1st again – Career Forum for People with Disabilities

As real innovators, our colleagues from the Recruitment and Employer Branding team are determined to explore every opportunity to select future staff and impose the good image of the Bank.

They did not miss the first-ever career forum for people with different opportunities under the slogan “Equality means More”. The event was held on 26.04 in the Marinella Hotel in Sofia. The aim of the HR team was not only to find qualified and motivated employees but also to get to know the real potential of people with functional differences. According to official data of the National Social Security Institute, there are over 680,000 people with permanent disabilities in Bulgaria, while the employed on the labor market are only 10%.

The main focus was on our call center and the future openings there, and the Bank has yet to develop a special program to help adapt new employees and continue its transformation into a socially responsible organization of the next generation.

During the event, TBI Bank gained a lot of popularity as it was one of the two banks representing the banking sector in Bulgaria.

Our colleagues managed to talk to more than 50 people and share with them the company’s main goals for future development.

They shared with us that they were pleasantly surprised by the positive attitude of the people they met and their desire for full integration into the working environment.

FOR YOU

We support noble causes

We believe in good causes and personal responsibility! TBI Bank is a socially responsible organization and we have proven this fact many times by participating in various social activities. We supported another well-known great initiative that did not require much but saves a number – Bottles’ caps for the future, supporting healthcare needs of children in need. We have organized a “collectors” for the bottles’ caps, positioned on each floor at our headquarter’s office in Sofia.

Big thanks to all of you who contributed! Amongst our best contributors are our colleagues from the 4th floor who doubled the quantity gathered by all others. But the unquestioned champiogns are our colleagues from POS Zora – Ruse. On the 1st day of the announced campaign, Nehnur Isufova (Sales Consultant) sent us their team contribution! The collected quantity was delivered to the campaign’s organizer by our charity angel, Kristina Petkova. For just 5 hours, the organizers gathered 15 tons in Sofia which is enough for buying a medical equipment for newly borns for the state hospital in the small town of Chirpan! Keep gathering more, the second wave of the campaign will be in autumn. More information about the initiative can be found here  

Write us back

at tbi.inside@tbibank.bg and become our next GUEST EDITOR, send us some interesting stories and facts, share your talent or hobby, or just let us know what do you want to learn from us.

Write us back

at tbi.inside@tbibank.bg and become our next GUEST EDITOR, send us some interesting stories and facts, share your talent or hobby, or just let us know what do you want to learn from us.